Frequently Asked Questions

What is Peonies & Porcelain?

Peonies & Porcelain is a luxury gifting boutique offering thoughtfully curated gift boxes designed to bring beauty, comfort, and a touch of old-world romance to everyday moments.

Do you deliver throughout South Africa?

Yes, we currently offer nationwide delivery within South Africa.

How much does delivery cost?

Delivery charges are calculated at checkout based on the delivery destination and order requirements. The applicable delivery fee will be displayed before payment is completed.

How long will delivery take?

Delivery timeframes vary depending on the destination and the courier’s schedule. While every effort is made to ensure prompt delivery, estimated delivery times cannot be guaranteed.

Can I include a personalised card?

Yes. You may include a complimentary personalised message with your order. Your message will be thoughtfully presented as part of the gifting experience.

Is my gift box sent with pricing information?

No. Gift boxes are sent without pricing information, making them ideal for gifting directly to the recipient.

What if an item in a gift box becomes unavailable?

Occasionally, certain products may become unavailable. In such cases, we may substitute an item with a product of equal or greater quality and value while maintaining the box’s overall aesthetic and gifting experience.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and provide photographs of the affected items and packaging. We will review the matter and work with you to find an appropriate resolution.

Can I return my order?

Due to the nature of our curated gift boxes and food products, we are unable to accept returns of unwanted items once delivered. Returns will only be considered where products are damaged, defective, or supplied incorrectly.

How can I contact Peonies & Porcelain?

For any enquiries, please contact us at: hayley@peoniesandporcelain.co.za