At Peonies & Porcelain, every order is carefully prepared and packaged with great attention to detail to ensure it arrives beautifully presented and ready to be enjoyed.
Delivery
We currently deliver throughout South Africa.
Delivery charges are calculated at checkout based on the delivery destination and order requirements. Applicable delivery charges will be displayed before payment is completed.
Delivery timeframes are estimates and may vary depending on your location, courier schedules, public holidays, weather conditions, and other circumstances beyond our control.
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. Peonies & Porcelain cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.
Damaged, Defective or Incorrect Orders
We take great care in packaging every order.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs of the affected items and packaging.
Upon review, we may offer a replacement, refund, store credit, or another suitable resolution in accordance with applicable consumer protection legislation.
Returns
Due to the nature of our curated gift boxes and food products, we are unable to accept returns of unwanted items once they have been delivered.
Returns will only be considered where products are damaged, defective, or supplied incorrectly.
Product Availability
From time to time, certain items may become unavailable. In such instances, Peonies & Porcelain reserves the right to substitute an item with a product of equal or greater quality and value while maintaining the overall aesthetic and gifting experience of the box.
Need Assistance?
For any delivery or returns enquiries, please contact us at: orders@peoniesandporcelain.co.za